Cancellation & Refund Policy – Mediraise.org
Effective Date: [Add Date]
At Mediraise.org, we strive to maintain transparency and trust between donors, campaigners, and beneficiaries. This Cancellation & Refund Policy explains the circumstances under which donations or campaigns may be cancelled and refunds may be processed.
By using Mediraise.org, you agree to this policy.
1. general policy
Mediraise.org is a medical crowdfunding platform that facilitates donations for healthcare-related needs. Donations made on the platform are voluntary and intended to support genuine medical causes.
Due to the nature of crowdfunding and urgent medical requirements, donations are generally non-refundable.
2. campaign cancellation
A fundraising campaign may be cancelled or suspended under the following conditions:
The campaigner requests cancellation
Required medical or identity verification is not completed
False, misleading, or fraudulent information is detected
Legal or regulatory requirements demand cancellation
Misuse or suspected misuse of raised funds
Mediraise.org reserves the right to cancel any campaign at its discretion to protect donor interests and platform integrity.
3. donor-initiated cancellation
Once a donation is successfully processed, donors cannot cancel the donation, as funds are immediately allocated for medical purposes.
Donors are advised to carefully review campaign details before making a contribution.
4. refund eligibility
Refunds may be considered only under the following circumstances:
Duplicate or accidental multiple transactions
Technical errors or failed payment transactions
Unauthorized or fraudulent transactions (subject to verification)
Campaign cancellation before fund utilization
Legal or regulatory requirements
All refund requests are subject to internal review and approval.
5. non-refundable cases
Refunds will not be provided in cases where:
Funds have already been withdrawn or utilized for treatment
Donor changes mind after successful donation
Campaign goals are not met
Medical outcomes do not meet expectations
Delays caused by banks or payment gateways
6. refund process
Eligible refunds will be processed through the original payment method used by the donor.
Refund timelines depend on the payment gateway and banking partner and may take 7–14 working days.
Mediraise.org is not responsible for delays caused by banks or payment service providers.
7. platform and gateway charges
Payment gateway charges, taxes, or processing fees may be deducted from the refund amount, as per gateway policies.
8. misuse of funds
If misuse of funds is identified:
Campaign may be terminated immediately
Remaining funds may be refunded to donors or redirected as legally required
Legal action may be initiated if necessary
9. medical emergency consideration
As Mediraise.org primarily supports urgent medical needs, refunds may not be feasible once funds are deployed for treatment, hospital payments, or related expenses.
10. withdrawal-related refunds
If a campaigner withdraws funds and later requests cancellation, refunds may not be possible. Campaigners are responsible for proper use of withdrawn funds.
11. chargebacks and disputes
Chargebacks initiated by donors may result in:
Temporary suspension of the donor or campaign account
Investigation and documentation review
Recovery of funds as per payment gateway rules
12. communication and transparency
Mediraise.org encourages campaigners to keep donors informed through regular updates. Transparency reduces disputes and refund requests.
13. limitation of liability
Mediraise.org shall not be liable for:
Medical treatment outcomes
Delays in refunds caused by third-party payment processors
Donor dissatisfaction after fund utilization
14. policy updates
This Cancellation & Refund Policy may be updated periodically. Changes will be posted on the website, and continued use of the platform implies acceptance of updated terms.
15. contact information
For cancellation or refund-related queries, please contact: